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At NAL Group, it’s more than just logistics. Our excellence in every day operations – in everything we do – is driven by our obligation to our clients and our passion for delivering a best-in-class customer experience.  This is our passion and our business.  As a Customer Experience Representative, your job is to use your skills and knowledge and talent in customer service to create an experience for our clients that surpasses their expectations and that differentiates NALG in the industry.

JOB OVERVIEW:

The Dispatcher is responsible for arranging the entire dispatch process via telephone.  A liaison between external customers and contracted motor carrier companies, this position serves as the first-point-of-contact for timely scheduling and delivery. The Dispatcher is accountable for the administrative duties associated with the role including Routing, Proof of Delivery (POD) / delivery paperwork collection and auditing. file maintenance.  Additionally, other tasks may be required as business need dictates.

KEY RESPONSIBILITIES/AREAS OF INFLUENCE:

Arrange the coordination of product deliveries; liaise between customers, warehouses, contracted motor carrier companies and clients for effective scheduling and coordination of timely service. Process changes such as rescheduling or order cancellation.

  • Work with customers and contracted motor carrier companies via telephone; advise customers on delivery status and/or to obtain information necessary to complete delivery
  • Serve as first point of contact for both customers and contracted motor carrier companies; effectively manage issues and complaints to resolution; escalating to supervisor as necessary
  • Maintain responsibility for accurate filing of paperwork
  • Responsible for aspects of office management including inventory management
  • Other duties as dictated by business need and assigned by manager

QUALIFICATIONS:

NALG Group is seeking an individual that demonstrates the following qualifications to join our rapidly growing team:

  • Exceptional customer service skills including the ability to tactfully and professionally diffuse customer frustrations
  • Extraordinary communication and effective interaction skills; both verbal and written
  • Demonstrated ability to work independently in a very fast-paced, high-volume work environment and to effectively manage quickly changing priorities
  • Good organizational skills
  • Computer Proficiency is required in the following programs/applications: Microsoft Office and ability to learn proprietary programs quickly
  • High School Diploma or GED is required
  • Work schedule flexibility.  Ability to work evenings, weekends and holidays
  • Prior customer service or call center experience is highly desired
  • Bi-lingual (English & Spanish) is a plus

EEO We are an equal opportunity employer. All candidates are subject to company standard criminal background and drug screening process.

At NAL Group, it’s more than just logistics. Our excellence in every day operations – in everything we do – is driven by our obligation to our clients and our passion for delivering a best-in-class customer experience.  This is our passion and our business.  As a Customer Experience Representative, your job is to use your skills and knowledge and talent in customer service to create an experience for our clients that surpasses their expectations and that differentiates NALG in the industry.

JOB OVERVIEW:

The Dispatcher is responsible for arranging the entire dispatch process via telephone.  A liaison between external customers and contracted motor carrier companies, this position serves as the first-point-of-contact for timely scheduling and delivery. The Dispatcher is accountable for the administrative duties associated with the role including Routing, Proof of Delivery (POD) / delivery paperwork collection and auditing. file maintenance.  Additionally, other tasks may be required as business need dictates.

KEY RESPONSIBILITIES/AREAS OF INFLUENCE:

Arrange the coordination of product deliveries; liaise between customers, warehouses, contracted motor carrier companies and clients for effective scheduling and coordination of timely service. Process changes such as rescheduling or order cancellation.

  • Work with customers and contracted motor carrier companies via telephone; advise customers on delivery status and/or to obtain information necessary to complete delivery
  • Serve as first point of contact for both customers and contracted motor carrier companies; effectively manage issues and complaints to resolution; escalating to supervisor as necessary
  • Maintain responsibility for accurate filing of paperwork
  • Responsible for aspects of office management including inventory management
  • Other duties as dictated by business need and assigned by manager

QUALIFICATIONS:

NALG Group is seeking an individual that demonstrates the following qualifications to join our rapidly growing team:

  • Exceptional customer service skills including the ability to tactfully and professionally diffuse customer frustrations
  • Extraordinary communication and effective interaction skills; both verbal and written
  • Demonstrated ability to work independently in a very fast-paced, high-volume work environment and to effectively manage quickly changing priorities
  • Good organizational skills
  • Computer Proficiency is required in the following programs/applications: Microsoft Office and ability to learn proprietary programs quickly
  • High School Diploma or GED is required
  • Work schedule flexibility. Ability to work evenings, weekends and holidays
  • Prior customer service or call center experience is highly desired
  • Bi-lingual (English & Spanish) is a plus

EEO We are an equal opportunity employer. All candidates are subject to company standard criminal background and drug screening process.

At NAL Group, it’s more than just logistics. Our excellence in every day operations – in everything we do – is driven by our obligation to our clients and our passion for delivering a best-in-class customer experience.  This is our passion and our business.  As a Customer Experience Representative, your job is to use your skills and knowledge and talent in customer service to create an experience for our clients that surpasses their expectations and that differentiates NALG in the industry.

JOB OVERVIEW:

The Dispatcher is responsible for arranging the entire dispatch process via telephone.  A liaison between external customers and contracted motor carrier companies, this position serves as the first-point-of-contact for timely scheduling and delivery. The Dispatcher is accountable for the administrative duties associated with the role including Routing, Proof of Delivery (POD) / delivery paperwork collection and auditing. file maintenance.  Additionally, other tasks may be required as business need dictates.

KEY RESPONSIBILITIES/AREAS OF INFLUENCE:

Arrange the coordination of product deliveries; liaise between customers, warehouses, contracted motor carrier companies and clients for effective scheduling and coordination of timely service. Process changes such as rescheduling or order cancellation.

  • Work with customers and contracted motor carrier companies via telephone; advise customers on delivery status and/or to obtain information necessary to complete delivery
  • Serve as first point of contact for both customers and contracted motor carrier companies; effectively manage issues and complaints to resolution; escalating to supervisor as necessary
  • Maintain responsibility for accurate filing of paperwork
  • Responsible for aspects of office management including inventory management
  • Other duties as dictated by business need and assigned by manager

QUALIFICATIONS:

NALG Group is seeking an individual that demonstrates the following qualifications to join our rapidly growing team:

  • Exceptional customer service skills including the ability to tactfully and professionally diffuse customer frustrations
  • Extraordinary communication and effective interaction skills; both verbal and written
  • Demonstrated ability to work independently in a very fast-paced, high-volume work environment and to effectively manage quickly changing priorities
  • Good organizational skills
  • Computer Proficiency is required in the following programs/applications: Microsoft Office and ability to learn proprietary programs quickly
  • High School Diploma or GED is required
  • Work schedule flexibility.  Ability to work evenings, weekends and holidays
  • Prior customer service or call center experience is highly desired
  • Bi-lingual (English & Spanish) is a plus

EEO We are an equal opportunity employer. All candidates are subject to company standard criminal background and drug screening process.

At NAL Group, it’s more than just logistics. Our excellence in every day operations – in everything we do – is driven by our obligation to our clients and our passion for delivering a best-in-class customer experience.  This is our passion and our business.  As a Customer Experience Representative, your job is to use your skills and knowledge and talent in customer service to create an experience for our clients that surpasses their expectations and that differentiates NALG in the industry.

JOB OVERVIEW:

The Customer Experience Associate is responsible for arranging the entire dispatch process via telephone.  A liaison between external customers and contracted motor carrier companies, this position serves as the first-point-of-contact for timely scheduling and delivery. The Customer Experience Representative is accountable for the administrative duties associated with the role including Proof of Delivery (POD) / delivery paperwork collection and auditing, data entry and file maintenance.  Additionally, other tasks may be required as business need dictates.

KEY RESPONSIBILITIES/AREAS OF INFLUENCE:

  • Arrange the coordination of product deliveries; liaise between customers, warehouses, contracted motor carrier companies and clients for effective scheduling and coordination of timely service. Process changes such as rescheduling or order cancellation.
  • Work with customers and contracted motor carrier companies via telephone; advise customers on delivery status and/or to obtain information necessary to complete delivery
  • Serve as first point of contact for both customers and contracted motor carrier companies; effectively manage issues and complaints to resolution; escalating to supervisor as necessary
  • Maintain responsibility for accurate filing of paperwork
  • Responsible for aspects of office management including inventory management
  • Manage the day-to-day POD process including collection and audit weekly
  • Other duties as dictated by business need and assigned by manager

QUALIFICATIONS:

NALG Group is seeking an individual that demonstrates the following qualifications to join our rapidly growing team:

  • Exceptional customer service skills including the ability to tactfully and professionally diffuse customer frustrations
  • Extraordinary communication and effective interaction skills; both verbal and written
  • Demonstrated ability to work independently in a very fast-paced, high-volume work environment and to effectively manage quickly changing priorities
  • Good organizational skills
  • Computer Proficiency is required in the following programs/applications: Microsoft Office and ability to learn proprietary programs quickly
  • High School Diploma or GED is required
  • Work schedule flexibility. Ability to work evenings, weekends and holidays
  • Prior customer service or call center experience is highly desired
  • Bi-lingual (English & Spanish) is a plus

EEO We are an equal opportunity employer. All candidates are subject to company standard criminal background and drug screening process.

 

Interested in joining the most dynamic team in the logistics industry?

Please send your resume to our Human Resources department at: hr@nalgroup.com or fill out the form below:

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