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Profile:

• Large Major Appliance and Electronics Retailer
• Approximately 1,200 Stores Across the US
• Significant and Continued Growth in Appliance Share

Challenge:

• Historically Challenged NPS from Provider Performance
• Certain Markets Suffered from Lack of Coverage by Incumbent Provider

Results:

• Overall National Program NPS Results MORE THAN DOUBLED with Intro of NAL Group
• Established and Maintained Consistent Service Coverage for Stores Previously Left Uncovered
• Integrated Technology Solutions with Client POS for Optimal Customer Experience